Cultivate loyalty at every level
BOB SAFIAN: Hi everyone, it’s Bob here. On today’s episode, I’ll be talking with two guests together: Sumit Singh, the CEO of Chewy, the online pet-goods retailer, and Sarah Robb O’Hagan, former head...
View ArticleHow to grow a greener energy grid
GREG JACKSON: I think a benefit of having built several companies over time is when you move house, you’ve got the opportunity to leave behind all your clutter and start again. It’s like that when you...
View ArticleThe mirage of workplace meritocracy
BOB SAFIAN: Hi everyone, it’s Bob. Today’s episode is a provocative session drawn from this year’s Masters of Scale Summit, moderated by a colleague of mine, the host of the podcast Hello Monday, Jessi...
View ArticleWhat a Trump second term means for business
IAN BREMMER: I think that winners and losers will be different. The regulatory environment and rollback, I mean oil and gas companies are going to do better in this environment. Crypto is going to do a...
View ArticleAn epic energy shift is underway
AMY HARDER: When the Paris Climate Agreement was signed, we were on track for 3.9 degrees of warming. That’s Celsius. But today, we’re on track for 2.7 degrees of warming, so we’ve actually made...
View ArticlePrepare for a ‘technology supercycle’
AMY WEBB: I was in Tokyo, and I had a phone in the early 2000s that was connected to the internet. So Japan and Korea, for a while, were much further ahead than everybody else in mobile. JEFF BERMAN:...
View ArticleSix lessons of Rapid Response for 2025
BOB SAFIAN: Hi all, Bob Safian here. Today, we have a special episode highlighting some of our favorite moments from Rapid Response in 2024. While Rapid Response focuses on in-the-moment challenges,...
View ArticleBig Tech trends shaping 2025
NICK THOMPSON: If you look at the amount of money that is being spent, the expectation of profits that companies have from AI based on what they’re spending to buy Nvidia chips, right? And if you take...
View ArticleThe best time for a full reset? It’s now.
DAN HEATH: Our attention is drawn and absorbed by what’s not working. Imagine you’ve got a sales team. You’ve got 10 reps, and you’ve got two reps that are just killing it and two or three that are on...
View ArticleHow Oura Ring is redefining health tech
TOM HALE: The ring looked like something a Roman might wear to a Coliseum. It was very Gucci, and it resembled a rocket ship. Gucci put it into their stores and priced it at about 1,000 euros. JEFF...
View ArticleWhen disaster strikes: On the ground amid LA wildfires
BOB SAFIAN: Hey everyone, Bob Safian here. Multiple wildfires have torn through the city of Los Angeles over the last week, destroying whole neighborhoods. Thousands of Angelenos have lost their homes...
View ArticleThe business world braces for Trump’s inauguration
BARBY SIEGEL: For years now, communications have risen — you know this Bob — to the C-suite level. It is a business strategy linked to every aspect of the business. Because it is tied to reputation and...
View ArticleRedefining work-life balance
NEHA RUCH: It’s not like these women are serving their husbands a cocktail and a plate of cookies at the end of the day. Women and men are able to grow, not just in the minute-by-minute caregiving,...
View ArticleBrian Chesky on Airbnb’s emerging reinvention
BRIAN CHESKY: I think we can take the Airbnb model and bring it to all these different categories of traveling and living. We’ve had to basically rebuild the app from the ground up to do this. We’ve...
View ArticleStarbucks CEO Brian Niccol is here to put the brand back on top
BRIAN NICCOL: The phase we’re in is we need to turn things around. We need to get what I would call the soul of the business back and this connection back. We are having to reintroduce the brand to...
View ArticleReturn-to-office: What leaders are getting wrong
FRANCIS FREI: If you look at all of the evidence, I don’t think there is any, like not a single study, that says unequivocally return-to-office helps. BOB SAFIAN: I know you advise CEOs and business...
View ArticleMusk’s DOGE agency and the real need to declutter government
JEN PAHLKA: I think we’ve been too protective of the status qu,o and I think the result of that, that we see at this moment is, a complete disruption of the status quo, in a way that is not how I would...
View ArticleKickstarter 2.0: Expanding far beyond crowdfunding
EVERETTE TAYLOR: We have millions of people using Kickstarter every day. We have all these competitors are popping up and things like that, trying to come take shots at the throne. It comes with the...
View ArticleLeveraging celebrity culture to sustain an iconic brand
MICHELLE EBANKS: To take the stage of the Apollo, you are stepping inside history. It is why Bruno Mars wanted to perform on top of the marquee, why Paul McCartney, when the Beatles came in the ’60s to...
View ArticleCan the NWSL make women’s soccer bigger than the NFL?
JESSICA BERMAN: We’ve transformed women’s sports and women’s soccer globally forever. Our owners, who are now the same owners who many of whom own NFL teams, NBA teams, tell us that their vision for...
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